We only supply Coway and Hyundai products, these we have found to be the most reliable and problem free bidets on the market today.
You can feel at ease that if your bidet breaks down due to a manufacturing fault during the warranty period we will gladly pay for authorised shipment of your bidet to our repair centre.
It’s not your fault if you have a problem so why should it cost you money to send it off for repair. This service is unique to The Bidet Shop and is not offered by any other company to our knowledge.
Products are normally repaired the same day they arrive. After repairs and testing have been carried out it will then be shipped straight back to you at no charge.
With the confidence we take from the quality of our bidets The Bidet Shop has recently introduced a Peace of Mind Protection Plan for customers who wish to extend the standard manufactures warranty.
With four plans to choose from and a buy-back option, there is something for everyone.
Our product (bidets) functionality is dependable on the correct water pressure at your location.
The products (bidets) been designed to work with water pressure as low as 100kpa up to 680kpa.
If your household water pressure is above 680kpa you are required to use a pressure restrictor the pressure restrictor is available when you place your order. If your water pressure is below 100kpa the bidet may not operate correctly.
If you are using tank water or use a household water pump please ensure you have the minimum required pressure (100kpa).
Refunds will not be given if you fail to check this prior to purchasing our product (bidets).
Please choose carefully we do not normally give refunds if you simply change your mind, or for health reasons if the bidet has been used. A restocking charge my be applicable.
You can choose between a refund, exchange or credit where goods are faulty and can not be repaired, have been wrongly described, or are different from a sample shown to you.
Please keep your invoice for warranty purposes. Warranty period is from 12 to 24 months depending on the model from date of Invoice.